The Booking Process

Clients often ask us for a quote for our services but as  every job we do is unique we need to ask some questions before quoting for a project. It is only upon receipt of this information that we can advise, from a permissions point of view, if the job is possible.Following the pre-flight survey and risk assessment we can provide a fixed quote.

1. We require a job brief – this should include information on what the client wants to achieve. We need to ascertain if expectations are feasible, safe and legal ( within the restrictions placed upon us by the CAA)

2.Location – it is helpful for us to know  the postcode or co-ordinates of the location. If this is not decided upon we need to know if it is a rural or urban environment.

3.Date and Time – Primarily to check our availability and also to take into account additional factors that may affect filming at that time ( this could include weather, events in the area and air traffic restrictions)

We aim to offer a flexible service and because our work is weather dependant we are aware that some jobs are booked at the last-minute. We do, however, need enough time to carry out pre flight checks to ensure it can be undertaken safely under the terms of our operating license and insurance. We ‘pencil in’ potential bookings but firm bookings always take priority.

We charge 35% deposit when a booking is made and if the shoot cannot go ahead and providing alternative arrangements can be made, we will transfer this to the new date. If the shoot cannot be rearranged we will discuss terms of cancellation with individual clients in order to reach a mutually acceptable agreement. If the job is cancelled for any reason  the deposit is not refundable and any costs incurred will be charged. The contract will deemed as fulfilled all the full amount is due for payment by the client. We charge a milage fee of 55p per mile ( from SA62 6PE) – if the job is cancelled at a location for any reason ( including adverse weather) this charge is still payable by the client.

4. If RAW footage  / rushes are required on loocation this is possible with prior arrangement. Where edited video is provided there is no charge for the first re-edit if required but thereafter each hour of editing time is charged at £125. There is no right to reject on terms on terms of composition unless the written job brief has not been fulfilled. It is the client’s responsibilty to ensure that specific issues such as PPE is correctly worn/displayed by persons representing the business if included in video/photographs.